Stornierungsrichtlinie

Cancellation Policy

Last updated: [15 July 2026]

Order Cancellations

We understand that plans change. You may request to cancel your order under the following conditions:

Before processing/shipment: If your order has not yet been processed or shipped, you may request a full cancellation and refund by contacting us at [support email] as soon as possible with your order number. We process orders quickly, so cancellation requests are not guaranteed once an order has entered fulfillment.
After processing/shipment: Once an order has been processed or handed to the carrier, it can no longer be cancelled. At this point, you would need to wait for delivery and follow our Refund & Returns Policy to arrange a return, if applicable.

How to Request a Cancellation

Email us at [support email] with your order number and "Cancellation Request" in the subject line. We aim to respond within [2] hours/business days to confirm whether cancellation is still possible.

Refunds for Cancelled Orders

Approved cancellations will be refunded to your original payment method within [5-7 ] business days.

Custom or Made-to-Order Items

[If applicable:] Orders for custom, made-to-order, or pre-order items may not be eligible for cancellation once production or sourcing has begun. Any such exceptions will be noted on the relevant product page.

Subscriptions or Recurring Purchase Options

[If applicable — remove if you don't offer subscriptions:] If you have opted into a subscription or recurring purchase plan, you may cancel future orders at any time by [logging into your account / contacting us at support email]. Cancellation will take effect for the next billing cycle; orders already processed or shipped are not affected by the cancellation.